Terms and Conditions
CHARTER AGREEMENT
1) QUOTE
Quotes are valid for 14 days, after which pricing may be subject to change.
2) DEPOSIT
Tentative Reservations are held for 7 days. Once your deposit is paid, the deposit in non-refundable.
3) PROGRESS PAYMENTS
Progress payments will be required in intervals leading up to your event. The amount and frequency of each of these payments will be at the discretion of management.
4) FINAL PAYMENT / MINIMUM SPEND
Confirmed final guest numbers and final payment is required 2 weeks prior to the cruise.We are unable to offer a refund if there is a reduction in numbers after this deadline. Guest numbers may increase up to 48 hours prior to your event - additional payment is required immediately via credit card.
The client is required to meet the agreed minimum numbers and/or minimum spend as per your quotation.
5) ADDITIONAL CHARGES / EXTENSION CHARGES
Additional charges accumulated at your event whilst on the agreed charter i.e. bar or food etc, is to be paid in cash or credit card prior to disembarking at the conclusion of your charter. Should you decide to extend the length of your event, payment in full is required in cash, cheque or credit at the time of extending. Pricing is available on application from your event coordinator.
6) PUBLIC HOLIDAY
Public Holidays incur a 25% loading fee
7) CANCELLATION
All Cancellations/Postponements must be submitted in writing. Please note, deposits are non-refundable. All Occasion Cruises management may transfer monies received to a future date or time on the same vessel only at their discretion.The following Cancellation or Postponement fees are applicable: 25% of the total cruise cost (within 30 days of the cruise) 50% of the total cruise cost (within 14 days of the cruise)
8) COVID CANCELLATION POLICY
Government regulations and restrictions that have been imposed may impact your charter. Any charters fitting the following criteria may be postponed, at no charge, to a date within 12 months of the scheduled cruise date. No refunds will be available.The vessel passenger capacity has lowered beyond your original booking numbers, meaning your charter can no longer be accommodated.The vessel is not permitted to operate due to Government advice.The state of NSW goes into mandated lockdown.If the booking party is self-isolating at the time of the scheduled charter.
9) USE OF THE YACHT
There is a strict “no-shoe” policy on board the vessel at all times.
Smoking is permitted only when the vessel is stationery and only in designated smoking areas.Any damage that occurs whatsoever to the vessel and its fittings or furnishings, as a result of smoking, including damage caused from cigarette ash and burn marks, will be charged directly to the Charterer.
10) VENUE RIGHTS
All Occasion Cruises reserves the right to: Remove any person behaving in an irresponsible manner. Refuse service to any guest deemed intoxicated or acting inappropriately. Accept no responsibility for loss or damage to any property belonging to, or hired by, the client or their guests during/following your event. If we consider necessary (for example, due to mechanical breakdown, for safety reasons, weather conditions or unforeseen circumstances), to substitute vessels without notice (including any vessels of a third party), change any menu items, cruise schedule/program or performance itinerary. All Occasion Cruises will endeavour to provide a similar quality vessel, menu, service, schedule / program or performance in these circumstances. Close at least 30mins prior to disembarkation in accordance with liquor licences. All Occasion Cruises complies with Australian legislation with regards to responsible service of alcohol.
11) CLIENT RESPONSIBILITY
Clients/guests are not permitted access inside venue prior to agreed event commencement time. Given availability event organisers may arrange an earlier access time on application. All Occasion Cruises accepts no responsibility for any incidents that may occur prior to cruise commencement. Individuals are required to act in a sae and responsible matter whilst on board any All Occasion Cruise vessel. Clients are expected to conduct their event in a legal and responsible manner. Clients will be charged for damage that occurs to the restraint and/ or its property. Smoking is only permitted in external areas of the vessel. All Occasion Cruises accepts no responsibility for items left in/ at the venue prior/during/following your event. Any open alcohol bottles are not permitted to be taken off the vessel at disembarkation. All lost property or leftover items must be picked up within 48 hours post charter, after this period All Occasion Cruises reserves the right to dispose of all items.
12) ENTERTAINMENT / NOISE
Entertainment must conclude 30 minutes prior to disembarkation. Bands / DJ’s are required to supply their own sound equipment including speakers. All Occasion Cruises reserves the rights to control volume on all entertainment. All Occasion Cruises, the Master on board or Cruise Director has the right to terminate sound that is amplified or offensive. Music must be kept at an acceptable level.
13) DECORATIONS / VENUE SET UP
You are not permitted to pin or stick any decorations to the walls. All decorations must be arranged, positioned and removed at the conclusion of the event. If items are not collected within 48 hours after the event, All Occasion Cruises reserves the right to dispose of all items. Please ensure that all suppliers are aware of this. Your suppliers have access to the venue at a time agreed with your event coordinator. Additional hours are at the discretion of Management and require an Event Host charged at a rate of $65 per additional hour.
14) HEALTH AND SAFETY
All vessels that operate on Sydney Harbour and as such come with the risks associated with being on a body of water. Life jackets are stored on each vessel and all staff re equipped in the case of an emergency. However, All Occasion Cruises accepts no responsibility for any injury caused to patrons or damage to goods while on their vessels, pertaining to the sudden movement of the Harbour swell or when embarking or disembarking the vessel on any public or private wharf. All patrons are required to demonstrate a basic level of caution while present on a moving vessel.